Customer Feedback on Urgent Care Experience

• Customers appreciate the attentive and caring nature of the doctors, highlighting that they feel listened to and taken seriously.
• The medical staff are praised for their thoroughness and professionalism, with one customer mentioning a life-saving diagnosis.
• The front desk and nursing staff receive commendations for their friendliness and efficiency.

• Some customers report long wait times, even with scheduled appointments, causing frustration and questioning the purpose of appointment scheduling.
• There is a mention of inconsistent experiences with staff, where one visit was marred by perceived unprofessional behavior related to insurance status.

Service Recommendations

Feedback suggests a need for better communication regarding wait times and appointment scheduling to manage patient expectations effectively. Additionally, ensuring consistent quality of care, irrespective of a patient's insurance status, is crucial for maintaining professional standards.

Overall Satisfaction

While many customers highlight positive experiences with the medical care provided, addressing the concerns about wait times and treatment fairness could enhance overall patient satisfaction.