Customer Feedback on All Star Physical Therapy Services

• Josh was praised for being attentive and creating a personalized treatment plan that met customers' lifestyle and needs.
• Andrew, an aide, was noted for being fun and attentive, contributing positively to the overall experience.
• Dr. Josh Rodriguez's expertise and kindness were highlighted, making the experience healing and stress-free.
• The entire PT team in Murrieta was described as personable, knowledgeable, and helpful, creating a friendly and relaxed atmosphere.
• PTs Scott, Josh, and David were acknowledged for their excellent support over a three-month period for various conditions.

• Issues with communication were reported, with calls not being answered after 3:30 pm.
• Concerns about professionalism were raised regarding comments made by a therapist about insurance and the suitability of their services for children.
• Negative comments were made about the approach to pediatric physical therapy and the handling of coordination issues.
• Disappointment was expressed due to a lack of professionalism and the need to speak with the director to address these concerns.
• Appointments were canceled if not attended 20 minutes early, which was not communicated clearly, leading to frustration and perceived rudeness from the staff.

Recommendations

Feedback suggests improvements in communication, particularly regarding appointment policies and professionalism in staff interactions. Enhancing the suitability of facilities for pediatric services and ensuring clear guidelines for appointment timings could improve customer satisfaction.