Customer Feedback Summary

Feedback suggests that customer experiences at the physical therapy center are mixed, with some clients praising the staff and atmosphere, while others express concerns over time management and billing issues.

Positive Experiences

• The welcoming atmosphere and positive aura make sessions enjoyable and something to look forward to.
• Several customers praised specific staff members, such as Mira, Dawn, Skylar, and Chris, for their professionalism, care, and support.
• The center is described as safe, comfortable, and conducive to healing, with friendly and relational interactions.

Negative Experiences

• Complaints about poor time management during sessions, with incidents of clients being left waiting and sessions extending unnecessarily.
• Issues with billing transparency and communication, leading to unexpected charges despite initial agreements on coverage.
• Lack of timely follow-up or communication from the billing center, causing frustration for clients trying to resolve billing disputes.

Staff Performance

• The staff, including front office and physical therapists, receive high marks for their kindness and professionalism.
• Particular commendation for employees who go above and beyond, such as calling to follow up on client dissatisfaction.

Recommendations

• Customers recommend this center for those seeking compassionate and professional physical therapy care.
• Potential clients should be prepared for possible discrepancies in billing and ensure clear communication regarding charges.

Overall, while the service is generally appreciated, potential improvements in time management and billing transparency could enhance customer satisfaction.