Customer Feedback on All-Star Physical Therapy

• Many customers have praised the friendly and supportive office staff, mentioning that they always greet patients with a smile.
• Physical therapists like Austin, Aaron, and Cyan have been recognized for their kindness, organization, and commitment to patient recovery.
• The supportive and cohesive team environment is highlighted, with specific mentions of staff members Nate, Mark, Greg, and Alyse.
• Patients appreciate the personalized care, noting that therapists listen to their concerns and adjust treatment plans accordingly.
• Quick response times and effective communication are valued by patients, contributing to their positive experiences.
• Significant improvements in physical conditions, such as increased strength and range of motion, have been reported, often due to tailored exercises and attentive care.

• Concerns have been raised about billing practices, with a specific instance of additional unperformed treatments being charged.
• The issue of receiving bills months after treatment, with no prior documentation or accountability, has caused frustration for some customers.
• Lack of clear communication and resolution from the billing department, including the refusal to provide written confirmation of investigations, has been problematic.
• There are worries about potential insurance fraud due to billing discrepancies and adjustments made long after treatment.

Conclusion

While the therapeutic staff at All-Star Physical Therapy receives high praise for their professionalism and care, there are significant concerns regarding billing practices and communication with the billing department. Customers value the supportive and personalized care but express frustration over financial discrepancies and lack of documentation. Addressing these concerns could enhance the overall customer experience and trust in the service.