Customer Feedback on Physical Therapy Services

Customers have provided varying feedback on their experiences with physical therapy services at different locations. Below is a structured summary highlighting key points from the reviews:

• Customers expressed frustration with appointment scheduling, mentioning long wait times for available slots, particularly for follow-ups after surgery.
• One review noted the inconvenience of being advised to arrive earlier than the scheduled appointment time.

• Feedback suggests that some locations have professional staff who provide comprehensive care, addressing specific areas recommended by doctors.
• Patients appreciated the personalized approach and attention to detail, ensuring a clear understanding of their treatment plans.

• Several reviews highlighted issues with front desk operations, including poor customer service and delays in checking in patients.
• There were instances where staff did not promptly follow up on insurance authorizations, leading to extended waiting times.

• In contrast, other reviews praised the professionalism and welcoming nature of the reception staff, particularly in maintaining safety protocols during the pandemic.
• The importance of effective communication and seamless appointment handling was emphasized as contributing to a positive overall experience.

General Recommendations

• Feedback suggests improvements in scheduling processes and front desk operations could enhance customer satisfaction.
• The professionalism and expertise of therapists are consistently highlighted as positive aspects, underscoring the importance of maintaining high standards of care.

Overall, customers have recognized both strengths and areas for improvement in their physical therapy experiences, with a strong emphasis on the quality of care and customer service provided.