Customer Feedback Summary

Feedback suggests high levels of satisfaction with the medical services provided by Dr. Lai and Dr. Meneely. Customers have highlighted several key aspects of their experiences, emphasizing professionalism, attentiveness, and thoroughness.

Dr. Lai's Practice

• Thoroughness and Personability: Dr. Lai is commended for being incredibly thorough and personable, offering a detailed explanation of procedures and insurance coverage.
• Restoring Faith in Medical Services: Patients express renewed confidence in the medical industry due to the exceptional experience provided by Dr. Lai and his team.
• Timely and Efficient: Praised for his timely and efficient service.
• Future Procedures: Patients are optimistic about future treatments, such as bunion removal.

Dr. Meneely's Practice

• Outstanding Surgical Care: Dr. Meneely performed complex surgeries, including tendon repair, bone removal, and skin grafting, with excellent outcomes.
• Enthusiastic and Attentive Care: Known for her enthusiasm and attentiveness, Dr. Meneely listens to patient concerns and reviews imaging thoroughly.
• Professional and Knowledgeable: Described as very professional and knowledgeable, with a strong emphasis on patient engagement.
• Supportive Post-Operative Experience: Patients report a positive recovery experience, attributing their progress to the care received.
• Highly Recommended: Multiple recommendations from patients, highlighting the superior quality of care.

Office Staff and Environment

• Outstanding Support Staff: Both practices have been praised for having exceptional staff, from the receptionist to the medical assistants, contributing to a top-notch experience.
• Friendly and Polite Service: The office staff is noted for being polite and friendly, enhancing the overall patient experience.