Customer Feedback Summary

Feedback from customers reveals a mix of positive and negative experiences with the healthcare service. Below are the key points mentioned by customers:

Positive Feedback

• The staff is described as polite and informative, particularly appreciated in handling children's health issues.
• Some customers experienced attentive, supportive, and helpful care from providers, who went above and beyond expectations.
• The front desk staff received praise for their friendliness and professionalism.

Negative Feedback

• Several customers mentioned experiencing long wait times, even for returning patients.
• Concerns about inadequate medical attention were raised, including instances where symptoms were not thoroughly checked.
• There were reports of dismissive treatment from medical staff, leading to dissatisfaction with the service provided.
• Some customers expressed disappointment with unprofessional behavior and a perceived lack of knowledge among certain staff members.
• Based on negative experiences, some customers suggested seeking alternative healthcare providers for better service.

Conclusion

Overall, while there are commendable aspects of the service, such as polite staff and instances of exceptional care, the recurring issues with wait times and perceived inadequate medical attention highlight areas for improvement. Addressing these concerns could enhance customer satisfaction and trust.