Customer Feedback on Dr. Atiga's Practices

• Long-term patients appreciate the kind and helpful staff, particularly in urgent situations.
• The staff is noted for their hard work and ability to accommodate sick patients promptly.
• Finding a collection of qualified medical personnel in one office is valued by customers.
• The Menifee office receives positive mentions for better experiences compared to the Murrieta location.

Concerns and Areas for Improvement

• Multiple reports of disorganized scheduling and appointment management.
• Frequent occurrences of unconfirmed or canceled appointments without proper communication.
• Inconsistencies in recognizing patient insurance information, leading to confusion and delays.
• Long wait times even when patients arrive early or on time for their appointments.

• Significant language barriers with front desk staff, affecting clear communication.
• Lack of follow-up communication and failure to return promised calls.
• Difficulty in receiving timely updates on appointments and medication inquiries.

• Reports of unprofessional behavior from staff, including dismissive attitudes and lack of apologies for errors.
• Patients often see assistants instead of doctors, leading to dissatisfaction with the level of care.
• Concerns about the quality of communication between staff and patients during consultations.

Feedback suggests a need for improvements in communication systems, language proficiency, and scheduling processes to enhance the overall patient experience. There is a recommendation to streamline operations and provide training to ensure a more professional and efficient service. The Menifee location appears to offer a better experience, which could provide a model for improvements at the Murrieta office.