Customer Feedback on Braces by Garcia

Customer reviews reveal a mix of positive experiences and areas of concern regarding the services at Braces by Garcia. The feedback highlights both the strengths and weaknesses of the practice.

Positive Aspects

• Customers praise the cleanliness of the office, which is a major factor in their satisfaction.
• The staff, including Dr. Cruz and assistants like Esteban, is described as friendly, thorough, and professional.
• Gisela and Brenda receive commendations for their helpfulness and prompt service.
• Patients appreciate the welcoming atmosphere and attention to detail in cleaning practices after each patient visit.

Negative Aspects

• Feedback suggests a significant lack of communication, particularly with scheduling and follow-ups.
• Issues with the patient portal and automatic payment notifications have been noted, causing inconvenience and frustration.
• Some customers report poor customer service, with staff described as unhelpful and rude.
• Concerns about disorganized systems and billing issues, including unresolved insurance claims, have been raised.
• There are reports of delays in addressing payment and insurance problems, leading to dissatisfaction.

Conclusion

While Braces by Garcia is highly regarded for its clean environment and friendly staff, there are notable concerns regarding communication, customer service, and administrative efficiency. Potential customers are advised to weigh these factors when considering their options for orthodontic care.