Customer Feedback Overview

Customers have shared a variety of experiences with the dental office, highlighting both positive and negative aspects of their services. Below is a structured summary of the key points derived from customer reviews.

• Many customers praised the customer service for being prompt, kind, and efficient.
• The hygienists and dentists, particularly Sylvia, Dr. Hobach, Dr. Rahanama, and Dr. Yazdani, received commendations for their magical, kind, knowledgeable, and comforting approaches.
• Clients felt comfortable and safe during visits, appreciating the ethical treatment of patients.
• Some reviewers felt their anxiety was well-managed by the empathetic staff, who provided calming and supportive care.

• Significant concerns were raised regarding billing practices, particularly for customers with Medi-Cal insurance, who felt misled and overcharged.
• Issues with communication were noted, such as the failure to return calls and mishandling of billing inquiries over the phone.
• Some experienced pressure to purchase additional treatments like laser add-ons, leading to dissatisfaction when these services were declined.
• A customer reported being denied basic care due to refusal of optional treatment, which contradicted their insurance rights.

Conclusion

While many customers appreciate the dental office for its excellent service and professional staff, there are critical areas that need improvement, particularly in billing transparency and respect for patient autonomy regarding optional treatments. Addressing these issues could enhance the overall customer experience and maintain trust in the dental services provided.