Customer Feedback for Dr. Busto's Practice

• Dr. Busto is recognized as thorough and proactive, particularly in addressing special needs such as autism, speech, and hearing issues.
• She is praised for her dedication to finding resources and benefits for her patients.
• Many parents appreciate her genuine care and the trust they feel in her ability to meet children's health needs.
• Dr. Busto is noted for her personal attention to symptoms, not just attributing them to common ailments, but seeking to understand the underlying issues.
• Parents value her responsiveness, with messages often returned within the day.

• The front office staff is frequently described as polite, helpful, and professional.
• Nurses are commended for being great with children during visits.

• Some customers express dissatisfaction with the referral process, feeling it lacks support or understanding.
• There are complaints about administrative inefficiencies, particularly regarding handling paperwork and communication.
• Inconsistencies in wait times are mentioned, with some days requiring longer waits than others.
• Phone communication is described as challenging, although calls are generally returned within a day.

Overall Insights

Feedback suggests that Dr. Busto is highly regarded for her medical expertise and genuine care for her patients, often going above and beyond in her duties. While the staff generally receives positive remarks for their professionalism, there are noted areas for improvement in administrative processes and communication that could enhance the overall patient experience.