Customer Experiences at Carbon Health

Feedback suggests a mix of positive and negative experiences among customers. Below are the key points derived from their reviews:

• Convenience: Customers have mentioned the ease of scheduling same-day appointments and using the app for pre-visit information entry.
• Efficiency: Many appreciated the quick service, with some visits taking less than 45 minutes from entry to exit.
• Professionalism: Feedback highlights the professionalism and friendliness of the staff and doctors, who are noted for their good bedside manners and thorough evaluations.
• Family-Friendly Environment: The environment is described as welcoming, especially for children, with staff engaging kids with toys and balloon gloves.
• In-House Services: Customers value the convenience of having labs and x-rays available on-site.

• Insurance Issues: One customer reported being misinformed about insurance coverage, resulting in billing disputes and unauthorized charges.
• Ethical Concerns: There are concerns about the ethics and training of staff in handling billing and insurance matters.

Overall Impression

Overall, the reviews reflect a generally positive experience with Carbon Health, particularly in terms of convenience and staff professionalism, though there are notable concerns regarding insurance and billing practices.