Customer Feedback Summary

Feedback from customers highlights contrasting experiences regarding the service and staff at the pediatrician's office.

• The pediatricians are highly regarded by customers, with many noting their effectiveness and attentiveness.
• Minimal wait times contribute to a positive experience during visits.
• Front desk staff and medical assistants are described as friendly and accommodating.
• Dr. Cason receives high recommendations from satisfied customers.

• There are significant complaints about the receptionists being unhelpful, particularly in verifying insurance information.
• Customers have reported multiple unsuccessful attempts to schedule appointments due to poor service at the reception.
• Some individuals express dissatisfaction with the office's lack of initiative in assisting with insurance verification despite being in-network.
• The negative service experiences have led some customers to seek pediatric care elsewhere.

Conclusion

While the pediatricians and medical staff receive praise for their professionalism and care, the front desk service detracts from the overall customer experience. Addressing the reception issues could enhance customer satisfaction and encourage more families to choose this pediatrician's office.