Customer Feedback Summary

Customer feedback provides insight into the experiences individuals have had with the service, highlighting both positive aspects and areas of concern.

Positive Feedback

• Long-Term Care: One customer emphasized the excellent service received over a 14-year period, indicating reliability and consistency in care.

Areas for Improvement

• Professionalism: A customer noted a decline in professionalism after the service transitioned from its previous name.
• Information Accuracy: Feedback suggests that there have been instances of incorrect information being provided, with a recommendation to obtain written confirmation of appointments.
• Customer Retention: Due to the issues experienced, a customer expressed an intention to seek healthcare services elsewhere, indicating a potential loss of clientele.

Overall, while there is a strong history of excellent service, recent feedback points to concerns about professionalism and communication that could impact future customer satisfaction.