Customer Feedback Summary

Feedback from customers about their experiences at various pediatric care offices highlights both positive and negative aspects. The summary below outlines the key points mentioned in the reviews.

Positive Experiences

• Many customers have praised the attentive care provided to their children, noting that staff members are friendly and listen to concerns.
• The ability to schedule appointments quickly, especially after emergency room visits, has been appreciated.
• Parents value the close proximity of the office to their homes.
• Specific mention of Dr. Carla Busto as a preferred physician due to her kind and attentive nature.
• Improvements in appointment wait times have been noted, with some customers experiencing shorter wait times recently.

Negative Experiences

• Complaints about long wait times and lack of respect for clients' time, particularly for those with specific scheduling needs.
• Reports of staff not being accommodating with appointment scheduling, leading to inconvenience for parents.
• Negative experiences at the Menifee location were highlighted, particularly with Dr. Kraft, who was described as cold and rushed.
• Frustration with administrative errors, such as missing prescription notes.

Specific Location Feedback

• Positive feedback for the Murrieta office, specifically mentioning Dr. Angelin.
• Mixed experiences at the Menifee location, with some preferring it over other locations, despite certain issues.

Overall, the feedback suggests that while the care and attention provided by specific doctors and staff members is appreciated, improvements in administrative efficiency and appointment management could enhance the customer experience significantly.