Customer Feedback on Medical Office Experience

• Multiple cancellations and changes of appointments have been reported, causing frustration for patients with young children.
• Instances where appointments for twins were inaccurately scheduled, leading to confusion and inconvenience.
• Lack of availability for appointments, particularly for those with twins, creating challenges in receiving timely care.

• Rudeness from front desk staff has been mentioned, particularly regarding check-in times and scheduling conflicts.
• Communication about appointment needs and scheduling errors has been described as unhelpful and dismissive.
• A specific incident involved a staff member being perceived as insensitive when discussing appointment availability for sick children.

• Mixed experiences with medical care have been noted, with some expressing dissatisfaction with specific doctors, such as Dr. Hamilton's perceived lack of empathy and support.
• Positive experiences highlighted with Dr. Le and Nurse Diana, emphasizing their kindness and professionalism.

• Maria, a staff member, received praise for her proactive and helpful approach during a stressful rescheduling situation.
• The office environment and certain staff members have been appreciated for their friendliness, particularly towards toddlers.

Overall Sentiment

Feedback suggests a need for improvement in customer service and appointment management to enhance patient satisfaction. While some have had positive interactions with specific staff, others have faced challenges that impact their trust and confidence in the office's ability to provide consistent care.