Customer Feedback Summary

• Customers have highlighted the efficiency and professionalism of the team, specifically mentioning Josh and Aaron for their exceptional service.

• Several reviews commend the team for their careful handling of items, including large and delicate pieces like pianos and furniture.

• Feedback suggests that the pricing is reasonable and competitive, particularly given the scope of work completed.

• Customers appreciate the convenience and ease of scheduling appointments, with prompt confirmations and timely service delivery.

• The team’s ability to complete tasks swiftly without compromising on care has been well-received, with mentions of efficient packing and moving processes.

• Some feedback indicates miscommunication regarding the scope of work, leading to incomplete tasks and dissatisfaction.

• The process for generating quotes and agreements appears to need refinement, as concerns were raised about the lack of clear estimates and breakdown of costs.

• Recommendations were made for the team to bring additional equipment such as gloves, lifting straps, and dollies to better handle heavy items.

Overall Impression

The general sentiment among customers is positive, with the team being praised for their speed, care, and customer service. However, there is room for improvement in communication and logistical aspects to ensure a consistently high level of customer satisfaction.