Customer Feedback Overview

Customers have shared varied experiences about the services and safety measures at the facility. Below are the key points extracted from their feedback.

Positive Experiences

• Dr. Evan's expertise in treating ingrown toenails was appreciated for being quick, thorough, and sympathetic.
• The prescribed antibiotics and cleaning regimen effectively helped in clearing infections.
• Friendly and helpful staff, despite having a busy schedule, received positive mentions.

Negative Experiences

• Multiple complaints about lack of social distancing and mask usage, with chairs placed too close together.
• Instances of overbooking leading to long wait times, which was particularly difficult for patients with health issues.
• Issues with customer service, including being forgotten in the examination room for over an hour.
• Concerns about facility cleanliness described as "very dirty" and "disgusting".
• Billing issues where insurance was initially accepted but later resulted in a large bill due to error.

Safety and Hygiene Concerns

• Contrasting experiences regarding adherence to COVID-19 guidelines, with some offices practicing social distancing and others not.
• Reports of patients not wearing masks and the absence of enforced COVID-19 protocols in certain locations.

This structured summary highlights the need for improved safety measures, better customer service, and clarity in insurance acceptance to enhance patient satisfaction and safety.