Customer Feedback Summary

• Professionalism and Courtesy: Customers have mentioned that the staff, including Dylan, Jim, and other personnel, are very professional and courteous. There is a notable appreciation for the calm and professional handling of procedures.

• Efficiency and Speed: Despite some initial waiting time estimates, feedback suggests that many customers experienced shorter wait times than expected. Customers appreciated the quick and efficient service during their visits for exams and tests.

• Smooth Procedures: Several customers highlighted that their medical procedures, such as drug screens and rapid tests, were handled smoothly and promptly. The staff's friendliness contributed to a positive experience.

• Waiting Times: Some feedback suggests significant delays, with one customer reporting a wait time of over three hours. This was particularly notable during physical exams and TB test readings.

• Seating Capacity: There is a mention of limited seating in the waiting room, which could be inconvenient during busy periods.

• Information Management: Issues with data entry and record-keeping were noted, leading to delays and miscommunication regarding patient records. This has led to frustration among customers.

• Communication and Procedures: Customers indicated dissatisfaction with the communication of procedures and policies, particularly concerning document access and the perceived thoroughness of medical examinations.

Overall Customer Satisfaction

While many customers experienced satisfactory service characterized by professionalism and efficiency, there are notable concerns regarding wait times, seating capacity, and administrative processes. Addressing these issues could enhance the overall customer experience and satisfaction.