Customer Feedback on Cool Smiles Orthodontist

• Customers appreciate the kindness and professionalism of the staff and doctors. Multiple families have worked with them for years.
• Patients have described the process as gentle and caring, especially during procedures like retightening braces.
• Feedback suggests that the team is welcoming, friendly, and attentive, making patients feel comfortable during visits.
• Several customers are very satisfied with their treatment results, including those using Invisalign.
• The facility and staff are highly recommended, with some customers expressing regret for not discovering the office sooner.

• One customer reported a negative experience where a dentist made an inappropriate comment about their son choosing pink bands for braces, leading to embarrassment and discomfort.
• The lack of an apology from the dentist involved, who is also the owner, was highlighted as unacceptable behavior.

Overall Impression

The majority of customer feedback reflects a high level of satisfaction with the service provided by Cool Smiles Orthodontist, with a focus on professionalism, friendliness, and effective treatment outcomes. However, addressing individual concerns promptly and professionally is essential to maintain trust and satisfaction. This balance of positive and constructive feedback is crucial for continued growth and reputation enhancement.