Positive Experiences

Feedback suggests that many customers have had positive experiences with their dental visits. Key points include:

• Dr. Georgei's Services: Customers have mentioned long-term satisfaction with Dr. Georgei, highlighting her professional yet personal approach. She is noted for remembering personal details, which enhances the patient experience.
• Copper Canyon Smiles: Customers praise the exemplary service, mentioning the knowledgeable staff, updated equipment, and the overall comfort of the office environment.
• Efficient Service: Some reviews highlight the professionalism and efficiency of staff, noting quick and effective cleanings.

Negative Experiences

Some feedback suggests areas for improvement in customer interactions and service delivery:

• Customer Service Issues: There are reports of poor customer service, such as a service representative hanging up the phone when a customer expressed dissatisfaction with pricing.
• Long Wait Times and Upselling: Concerns have been raised about lengthy procedures and a perceived focus on upselling services, such as deep cleanings and Invisalign, which left customers feeling dissatisfied.
• Communication and Respect: One review notes a negative interaction regarding personal health choices, where a customer's preference against fluoride was met with disapproval.

Recommendations

To enhance customer experiences, the following improvements are suggested:

• Enhancing customer service training to improve communication skills and empathy during interactions.
• Reducing wait times and ensuring procedures are completed efficiently without compromising on quality.
• Respecting customer preferences and offering alternative solutions without pressure to upsell.