Customer Feedback Summary

Customer reviews for this dental office present a mix of positive and negative experiences. Key points from the feedback highlight issues with communication, service quality, and billing practices, while also noting some positive aspects of the clinic. The following sections outline these insights:

Positive Experiences

• Several customers have mentioned that the staff is friendly and helpful.
• The office environment is described as clean and updated.
• Customers appreciate the minimal wait times, especially for early appointments.
• Positive feedback suggests successful dental work such as fillings and cleanings.

Communication Issues

• Feedback suggests difficulty in reaching the office via phone, with unreturned voicemails causing stress for patients.
• Customers are uncertain about the accuracy of the advertised office hours and contact information.

Service Concerns

• Some customers have expressed dissatisfaction with the doctor's approach to treatment, feeling unnecessary procedures were suggested.
• There are reports of a lack of concern or friendliness from certain staff members, including the doctor.

Billing and Insurance Issues

• Some customers report being quoted high prices for services that should be covered by their insurance.
• Feedback indicates confusion and dissatisfaction with billing practices and the interpretation of insurance coverage.

General Atmosphere

• Reviews mention a tense atmosphere, with patients discussing financial options due to high costs.
• Some customers feel pressured into unnecessary treatments, leading to negative overall experiences.

Overall, while the dental office receives praise for its friendly environment and efficient service, concerns about communication, billing practices, and treatment recommendations affect the overall customer satisfaction. Addressing these issues could improve patient trust and experience.