Customer Feedback Summary

Customer reviews for the medical office present a mixed picture, with both positive and negative experiences shared. Below are the key points gathered from the feedback:

• Some customers have had very positive experiences, describing the staff as caring, kind, and attentive.
• The PA, Nadia Tavakkoli, is praised for her fantastic bedside manner, providing ample time to address concerns, and making patients feel comfortable.
• Dr. Danesh is noted for being wonderful, funny, and adding a personal touch to patient interactions.

• Feedback suggests frequent issues with customer service, especially after Dr. Danesh reduced his working hours.
• Several customers reported unprofessional behavior from the staff, including rudeness and lack of empathy.
• Problems with referral processes and insurance copays have been highlighted, causing inconvenience and frustration.
• Appointment management issues, such as cancellations and misinformation about waiting lists, have been a source of dissatisfaction.
• Some experiences included a refusal of service due to minor misunderstandings, leading to significant inconvenience for patients.

Additional Observations

• The facility's overall rating is notably low, which is unusual for most businesses.
• There is a disparity in customer experiences, with some finding the service excellent and others facing multiple challenges.
• Improvement is needed in the explanation and management of referral appointments to enhance patient satisfaction.

Overall, while some patients have had exceptionally positive experiences with individual staff members, others have faced significant issues with the overall service and management at the office. This disparity in customer experiences suggests areas for improvement, particularly in communication and customer service training.