Customer Feedback on Dr. Prais's Dental Practice

• Expertise and Professionalism: Customers frequently highlight Dr. Jeff Prais's gentle, proficient, and professional demeanor. He is described as highly qualified and thorough in his work.
• Advanced Technology: Feedback suggests that the use of electronic technology for dental impressions is appreciated, eliminating the need for traditional messy molds.
• Friendly Staff: The staff is commended for being friendly, knowledgeable, and professional, contributing to a welcoming and comfortable office environment.
• Patient Experience: Dr. Prais is noted for spending significant time with patients, explaining procedures, and ensuring a thorough dental experience.
• High Recommendation: Many reviews emphasize their high recommendation for Dr. Prais and his practice, citing his exceptional dental care and professionalism.

• Front Office Experience: A negative encounter at the front desk is mentioned, where a customer felt unsupported in verifying insurance coverage, potentially impacting their decision to choose the practice.
• Communication on Costs: Some feedback indicates confusion regarding cost information for procedures, suggesting better transparency would improve the customer experience.

Overall Impression

While most customers express high satisfaction with Dr. Prais's dental care and the professionalism of his staff, there are isolated concerns about the initial interaction with the office staff and clarity on pricing. Addressing these areas could enhance the overall customer experience and satisfaction. Dr. Prais is viewed as a highly competent and trusted dentist, with many customers willing to travel significant distances for his services.