Customer Feedback Summary for Dental Services

• Customers have praised the efficient and courteous service at the front desk, describing the staff as friendly and easy to talk to.

• The dentists are noted for their professionalism, cordiality, and thoroughness during consultations.

• Patients appreciate the transparency in communication, with doctors providing various treatment options without upselling unnecessary services.

• The facility is generally considered clean, with most services covered by insurance, making it affordable for many.

• Several customers have expressed satisfaction with their dental procedures, including deep cleanings and fittings, which were described as effortless and well-executed.

• Some feedback suggests a need for better air conditioning in the lobby as it was found to be warm.

• There were issues with the front desk communication, particularly in providing treatment cost breakdowns in a timely manner.

• Misunderstandings regarding insurance coverage and fees were reported, highlighting the importance of clear cost communication.

• Specific complaints were raised about the occasional discomfort caused by braces wire not being cut short enough, although these issues were resolved promptly.

Recommendations for Patients

Patients are encouraged to bring their insurance treatment sheets to appointments to facilitate accurate cost discussions. This proactive approach may help avoid misunderstandings and ensure clarity regarding covered procedures and fees.