Customer Feedback on Medical Clinic

• Patients appreciate the friendly and welcoming atmosphere, highlighting that the clinic staff is bilingual, which eases communication and reduces stress.
• Walk-in patients are attended to promptly, contributing to a positive experience.
• Dr. Arce is commended for taking the time to listen to patients, especially those with serious medical conditions, and for treating them with respect and attention.
• The staff is described as courteous, professional, and helpful, contributing to a positive overall experience.
• Dr. Arce is recommended for his honesty and straightforward approach, with patients feeling genuinely cared for.

Negative Experiences

• Some patients express dissatisfaction with the treatment received, citing instances where their health concerns were dismissed, and their conditions were not taken seriously.
• There are reports of unprofessional behavior, including a lack of empathy and respect during consultations, resulting in patients feeling humiliated and unheard.
• Complaints have been made about the refusal to assist with necessary paperwork, leading to frustration and a lack of support for patients' needs.
• Concerns about the doctor's focus on unrelated medical conditions during consultations have been raised, impacting patient satisfaction.

Feedback suggests that, despite some negative experiences with the doctor, the clinic's staff is consistently praised for their professionalism and courteous behavior, which enhances the overall experience for many patients.

Recommendations

While some patients recommend Dr. Arce for his honest and straightforward care, others advise against visiting the clinic due to negative personal experiences. Potential patients might consider these varied experiences when choosing their healthcare provider.