Customer Feedback Summary

Customers have highlighted significant dissatisfaction with the service provided.

• Unprofessional Conduct: Feedback suggests that the conduct of the staff is deemed unprofessional, with a notable instance involving delayed communication.
• Poor Scheduling Management: An appointment scheduled for 11am did not proceed as expected, leading to a delay of several hours.
• Communication Barriers: Customers have mentioned difficulties with language proficiency, indicating that the doctor struggled with English, which impacted understanding and communication.
• Recommendation: Based on the feedback, there is a strong sentiment against recommending the service to others.

Conclusion

Overall feedback underscores a need for improvements in professionalism, scheduling accuracy, and communication skills to enhance customer satisfaction and service quality.