Customer Feedback on Dr. Pumphrey

• Dr. Pumphrey is highly regarded for his thoroughness and attention to detail. He takes his job seriously and listens to patient concerns, which leads to accurate diagnoses, as highlighted by a case where he identified a bone tumor.

• Patients appreciate that he does not delegate his work to interns or other doctors in fellowship, ensuring that he personally attends to his patients.

• The care model, which emphasizes nutrition and patient-centered care, is valued by many parents. Dr. Pumphrey provides assistance even in urgent situations through a text line.

• There is significant dissatisfaction with Dr. Pumphrey's policy of not seeing children with fevers. Several parents have expressed frustration, noting that this limits access to care for sick children and forces visits to the ER.

• The change in policy since COVID-19 has been a point of contention, with parents questioning the rationale behind it and expressing a desire for more traditional pediatric care that includes treating fevers.

• The reception staff have been criticized for their lack of professionalism, with reports of bad attitudes and unhelpful behavior leading some families to switch pediatricians.

Conclusion

While Dr. Pumphrey is praised for his expertise and personalized care, challenges with his policy on treating fevers and issues with front desk staff have led to mixed reviews. Parents looking for a pediatrician who is accessible for sick visits may wish to consider these factors when making their decision.