Customer Feedback on Dental Office

• Customers appreciate the friendly and diverse staff that caters to patients of all ages.
• The office is described as clean and welcoming, despite initial impressions from the building's exterior.
• Positive remarks on the quality of dental work performed by the dentists.
• One customer highlighted the nice and welcoming front receptionist as a positive experience.

• Several customers reported poor customer service, particularly from a receptionist named Mariela, who was noted for having a negative attitude.
• Feedback suggests long wait times and issues with appointment scheduling, including cancellations due to doctors being on vacation.
• There are complaints about the need for repeat visits due to issues like high or broken fillings.
• Customers expressed discomfort with a dentist, believed to be Dr. Cervantes, who was described as distracted during procedures, focusing on personal conversations instead of patient care.

• Enhancing customer service training for front desk staff to ensure all interactions are respectful and professional.
• Improving appointment scheduling and reducing wait times to enhance customer satisfaction.
• Addressing concerns about dentist attentiveness and prioritizing patient care during procedures.

Overall, while the dental office is recognized for its cleanliness and the quality of dental work, there are significant opportunities to improve customer service and patient experience, particularly regarding wait times and staff interactions.