Customer Feedback Summary for Dr. Powell's Practice

• Long-term patients express high satisfaction, emphasizing Dr. Powell's caring and supportive nature. One patient has been with her for over 20 years.
• Dr. Powell is praised for her thoroughness, warmth, and knowledge, providing personal follow-ups on blood test results.
• The practice is commended for not overbooking, resulting in minimal wait times.

• Multiple customers have reported significant issues with appointment scheduling. There are delays in call-backs and unfulfilled promises of follow-up, leading to frustration.
• Concerns are raised about inefficiencies in handling referrals, causing stress and missed appointments for patients dealing with time-sensitive medical issues.
• Customer service at the front desk is criticized for inadequate communication and problem resolution.

Concluding Remarks

Feedback suggests that while Dr. Powell is highly regarded for her medical expertise and patient care, operational issues such as scheduling and referrals need improvement to enhance overall patient satisfaction.