Customer Feedback on Doctor and Staff

Customers have shared positive sentiments about the doctor's care and expertise:

• The doctor is described as caring and awesome.
• Patients appreciate the doctor's skill and attention.

Feedback highlights significant issues with the staff and overall service:

• Staff do not return calls, and the answering service is often full.
• It is extremely difficult to reach a staff member by phone, sometimes requiring numerous attempts.
• There are only three phone lines, and a single staff member is handling them, leading to poor customer service.

Customers have noted problems related to scheduling and appointment management:

• Patients experience long wait times despite early appointments.
• Appointments are not managed efficiently, with later-scheduled patients being seen first.
• Walk-ins are no longer accepted, making appointments necessary.

Several users express dissatisfaction with prescription management:

• Referrals and prescriptions are not handled promptly, causing frustration.
• Patients receive fewer prescription refills than expected.

Some feedback mentions other concerns:

• The doctor might be perceived as unreliable by some patients.
• There are mentions of the doctor issuing specific prescriptions in Venice, raising concerns about priorities.

Conclusion

The feedback suggests that while the doctor is well-regarded for his care, the practice suffers from significant operational and communication issues that impact patient satisfaction. Improvement in staff responsiveness and appointment management is crucial for enhancing the overall patient experience.