Customer Feedback on Medical Practice

Feedback suggests that Dr. Walters and his team are generally well-received by patients, with specific mentions of kindness and professionalism.

• Dr. Walters is described as kind, friendly, and genuinely caring.
• Front desk staff, particularly Brianna, is praised for making patients feel at home and being helpful.
• Dr. Rome is acknowledged for his personable demeanor, good listening skills, and focus on finding root causes before prescribing long-term medication.
• Patients appreciate Dr. Rome's ability to identify potential health issues early, which has been beneficial for proactive health management.

• Some patients noted a long wait time during appointments.
• There is feedback suggesting a lack of holistic approach during consultations, despite expectations set by marketing materials.
• Concerns were raised regarding the practice's policy on additional charges for discussing topics beyond the initial appointment scope.

Conclusion

While Dr. Walters and his staff are largely appreciated for their care and professionalism, there are opportunities to enhance patient experiences by addressing wait times, ensuring consistency in holistic care approaches, and clarifying billing practices.