Customer Feedback Summary

Customers have shared a mix of positive and negative experiences regarding their visits. Key points from their feedback are outlined below:

• Long-term Satisfaction: Multiple reviewers have been visiting for several years, indicating strong customer loyalty and satisfaction.
• Warm Environment: Customers feel like family due to the kindness and support from Dr. Becker and his staff.
• Dr. Becker's Approach: Dr. Becker is commended for being calm, thorough, and empathetic. He takes the time to answer questions and address concerns.
• Staff Friendliness: Many reviews highlight the staff as pleasant, friendly, and helpful.
• Efficient Service: The office is praised for quick referrals and minimal waiting times.
• Child-Friendly Atmosphere: The environment is described as clean, warm, and accommodating for children.

• Poor Customer Service: Some customers reported receiving rude behavior from staff, particularly from a staff member named Ana.
• Inadequate Information: Concerns were raised about not receiving necessary information sheets regarding vaccinations.
• Lack of Communication: Some feedback suggests issues with communication, such as not asking for contact details for follow-ups.

Conclusion

While the majority of customers express high satisfaction with Dr. Becker's service and the supportive environment, there are some reports of negative experiences related to staff behavior and communication issues. Overall, Dr. Becker is highly recommended for his thoroughness and child-friendly approach.