Customer Feedback Summary for Dr. Steven Ching

• Patients describe Dr. Ching as pleasant, kind, and caring.
• He is noted for his ability to relate to age-related issues and provide thorough feedback on treatments and management strategies.
• Dr. Ching is commended for being attentive, listening carefully, and asking detailed follow-up questions.
• Patients appreciate his prompt communication, especially in addressing concerns about medications and bloodwork results.
• He is praised for his genuine, professional approach and the high-quality medical care he provides.

• Feedback suggests a lack of transparency regarding additional fees for certain procedures, such as ear cleaning services.
• Patients express a desire for better communication about optional services and associated costs.
• There is a mention of a missed routine prostate check, highlighting the importance of comprehensive examination reminders.
• Communication with billing and management could be improved, as indicated by an unresolved issue following a voicemail.

Overall Impression

Patients highly recommend Dr. Steven Ching for his compassionate care and effective communication. While the majority of experiences are positive, there is room for improvement in transparency regarding service costs and thoroughness in routine examinations.