Customer Feedback on E. G. Sanchez CPA Firm

Customers have provided a range of feedback on their experiences with the E. G. Sanchez CPA firm. The reviews highlight various aspects of their service, including professionalism, communication, and pricing.

Negative Feedback

• Errors in Tax Filing: Customers reported significant errors in their tax returns, resulting in the need to hire a tax attorney to rectify issues with the IRS.
• Lack of Communication: There were multiple instances of unreturned calls and emails, indicating poor communication practices. Customers were frustrated by the lack of acknowledgment and response from the firm.
• Unauthorized Actions: Some clients received tax extensions filed without their authorization, causing confusion and dissatisfaction.
• Price Increase: After the firm was taken over by Enrique, customers noted that prices doubled for the same services, which were perceived as unjustified and unreasonable.
• Unresponsive Staff: Specific staff members, such as Yovani, were mentioned as being unresponsive to emails, voicemails, and messages, leading to questions about their competency.
• Unprofessional Interactions: Some customers reported receiving unprofessional and dismissive responses from staff when inquiring about billing issues.

Positive Feedback

• Long-term Satisfaction: A long-term customer praised Mr. Sanchez for his consistent helpfulness and the friendliness of his team.
• Exceptional Service: A customer commended Karen White for making the CPA firm the greatest, highlighting her contribution to their positive experience.

Conclusion

Feedback suggests a mix of experiences with E. G. Sanchez CPA firm. While some clients appreciate the helpfulness and friendliness of certain team members, others are dissatisfied with communication lapses, unauthorized actions, and increased pricing. Addressing these concerns could improve customer satisfaction and perception of the firm.

Experience Trust and Precision with E.G. Sanchez & Associates, CPAs, APC

E.G. Sanchez & Associates offers expert financial solutions with a personalized touch. Located in Murrieta, CA, this accounting firm provides comprehensive accounting services designed to meet diverse financial needs. They ensure their clients' financial well-being with precision, dedication, and a wealth of expertise. Specializing in a range of services, the team at E.G. Sanchez & Associates is equipped with extensive experience and a deep understanding of both personal and business financial landscapes. They focus on building relationships with clients to provide tailored advice that guides them toward financial prosperity and compliance.

Services Provided

• Comprehensive Tax Planning and Preparation
• Accounting and Bookkeeping Services
• Audit and Assurance Services
• Financial Consulting and Advisory
• Payroll Services
• Business Formation and Development

Serving the communities of Murrieta and beyond, E.G. Sanchez & Associates, CPAs, APC ensures that businesses and individuals receive the support they need to thrive financially. Whether it's navigating complex tax codes or enhancing internal financial strategies, they offer solutions to elevate financial clarity and confidence for all their clients. By fostering a welcoming and reliable environment, the firm transforms the often daunting world of numbers into a more navigable and manageable experience. Their commitment to excellence and detail assists clients in reaching their financial goals efficiently. E.G. Sanchez & Associates, CPAs, APC is much more than an accounting firm; they are a trusted partner in financial planning and strategy, ready to make an impact on your financial future. Choices can be difficult, but selecting their team for financial needs is made easy with their client-centered approach.