Customer Feedback on Dr. Chen

• Dr. Chen is highly responsive, consistently providing follow-up phone calls and emails.

• Patients appreciate Dr. Chen's knowledge of both Western and Eastern Medicine, highlighting his comprehensive approach to healthcare.

• Dr. Chen is described as dedicated, educated, smart, and kind, making him a trusted choice for many parents.

• Despite the distance, some parents are willing to travel over 35 miles for appointments, indicating a high level of trust and satisfaction.

• Dr. Chen is well-received by his young patients, who describe him as kind and attentive.

• Some patients have reported a lack of people skills, leading to unsatisfactory interactions.

• Concerns have been raised about poor bedside manner and insufficient patience with special needs children.

• There are mentions of delayed medication and provision of inaccurate information, which could put children at risk.

• Long wait times without apologies were noted as a significant concern for some patients.

Overall Recommendation

While Dr. Chen receives high praise for his medical knowledge and responsiveness, there are mixed reviews regarding his interpersonal skills and treatment approach for children with special needs. Parents considering Dr. Chen should weigh the positive feedback about his expertise and dedication against the negative reports of bedside manner and communication issues.