Customer Feedback Summary

• The staff is frequently described as friendly, professional, and sweethearts.
• The office environment is clean, with a unique theme for each room.
• Scheduling is flexible and efficient, with minimal wait times reported.
• Some customers expressed satisfaction after overcoming initial negative impressions.

• Concerns about the assistant's friendliness and service quality were raised.
• Some customers felt the dentist was dismissive and lacked thorough communication.
• Instances of inadequate pain management and lack of temporary treatment for dental issues were highlighted.
• Frustration over the office being unexpectedly closed, resulting in wasted trips for patients.

Specific Incidents

Feedback suggests a discrepancy in dental diagnoses, with one patient receiving conflicting advice on the need for a deep cleaning.

Another patient was unhappy with the handling of a broken tooth, feeling dismissed and inadequately informed about their condition.

• Enhance communication and transparency regarding dental diagnoses and treatment plans.
• Improve customer service training to ensure consistent friendliness and professionalism.
• Provide clearer notifications or signage regarding unexpected office closures.

Overall, while many customers appreciate the friendly staff and clean environment, there are notable areas for improvement in communication and service consistency.