Customer Feedback on Esquivel's Appliance Repair

• Quick Issue Resolution: Customers mentioned that issues with washers and dryers were identified and resolved rapidly, sometimes on separate occasions.
• Availability of Parts: Technicians often had necessary parts on hand, reducing repair wait times.
• Honesty and Pricing: Feedback suggests that the service was honest and competitively priced, leading to high customer satisfaction.
• Prompt and Efficient Service: Customers appreciated the prompt response and efficient repair services, even in emergency situations.
• Helpful Maintenance Advice: Technicians provided valuable upkeep tips to prevent future issues, reinforcing customer loyalty and referrals.

• Unreliable Scheduling: Reports indicate instances where appointments were missed without communication, leading to customer dissatisfaction.
• Poor Communication: Some customers experienced lack of response to follow-up calls, negatively impacting service perception.
• Service Quality Concerns: A few reviews highlighted unresolved issues, suggesting inconsistent service quality over time.
• Professionalism Issues: Feedback from certain customers pointed out unprofessional behavior, such as not returning calls or providing incorrect diagnoses.

Overall Recommendations

While some customers have found Esquivel's Appliance Repair to be reliable and honest, others have encountered issues with communication and service consistency. Potential customers are advised to consider both positive and negative reviews when making a decision.