Customer Feedback on Dr. Fahim's Clinic

• Friendly and Professional Staff: Customers have highlighted the friendliness, professionalism, and efficiency of Dr. Fahim's team. Staff members are described as friendly, tentative, and upbeat, contributing to a positive office environment.
• Separate Waiting Rooms: The clinic provides separate rooms for sick and well patients, which is appreciated by visitors, enhancing patient comfort and safety.
• Doctor's Expertise and Care: Dr. Fahim is described as knowledgeable, up-to-date in medical practices, and genuinely caring, treating children as her own. Her attentiveness and thorough explanation of medical issues are highly valued.
• Special Touches for New Patients: First-time patients receive a welcome box, which adds a personal and memorable touch to their visit.
• Positive Long-Term Relationships: Many families have a longstanding relationship with the clinic, with customers expressing trust and loyalty over many years, even willing to travel further to continue their care.
• Efficient Front Office and Support Staff: The front office and support staff, including Nurse Practitioners and student doctors, are praised for their professionalism and efficiency in handling client interactions and queries.

Negative Feedback

• Customer Service Issues: Some feedback suggests issues with phone interactions, where calls were reportedly disconnected, leading to dissatisfaction with customer service.
• Need for Staff Training: There is a suggestion for improved staff training to enhance customer service and address any perceived rudeness.

Overall, Dr. Fahim's Clinic is highly regarded for its caring and professional staff, excellent patient care, and welcoming environment. Despite the positive feedback, there are areas for improvement in customer service interactions over the phone.