Customer Reviews Summary

Positive Experiences

Feedback suggests that many customers have had positive experiences at the dental clinic, highlighting the professionalism of the staff and the quality of dental care provided.

• Customers appreciated the friendly and welcoming environment, especially for children, making dental visits less intimidating.
• Dr. Sandip and Dr. Desai were noted for their effective, timely, and gentle dental procedures.
• Parents mentioned that their children enjoy visits, emphasizing the clinic’s ability to create a comfortable atmosphere.
• Quick and painless procedures, such as tooth extractions, were specifically highlighted as positive experiences.

Negative Experiences

Conversely, some feedback reflects dissatisfaction with certain aspects of the service, particularly regarding orthodontic care and customer service.

• Customers expressed frustration with limited availability for emergency orthodontic issues and perceived inadequate follow-up care during the braces process.
• Concerns were raised about the hygienic practices of dental assistants and the overall atmosphere of the office, including the receptionist's demeanor and physical environment.
• Some reviews reported dissatisfaction due to perceived prioritization of profit over patient care, with suggestions for procedures not covered by insurance.
• Issues with insurance coverage and being advised to seek treatment elsewhere were noted as negative experiences.

Overall, while many customers have had positive experiences and commend the professionalism and care of the dental staff, there are notable areas of concern that could be addressed to enhance customer satisfaction.