Customer Feedback Overview

Customers have shared their experiences with Juan Cortes and the team at the Farmers Escondido office, highlighting both positive and negative aspects of their service.

Positive Feedback

• Professionalism and Expertise: Juan is described as knowledgeable, patient, and honest. He treats clients like family and thoroughly explains insurance options.
• Availability and Responsiveness: Customers appreciate Juan's flexibility in working around their schedules and his consistent availability to answer questions.
• Cost Savings: Juan's efforts in finding applicable discounts to reduce monthly bills are praised, indicating a commitment to customer satisfaction and value.
• Honesty and Transparency: The office is commended for providing upfront and accurate information, avoiding any misleading practices.
• Customer Service Excellence: The team is recognized for delivering outstanding customer service, contributing to overall client satisfaction.
• Recommendations: Customers are highly satisfied with their experiences and recommend Juan and Dina to others, including friends and family.

Negative Feedback

• Communication Issues: There are concerns about poor customer service, particularly related to the lack of returned phone calls as promised.

Overall, feedback suggests that Juan Cortes and his team at the Farmers Escondido office are well-regarded for their professional approach, dedication to customer service, and ability to save clients money. However, addressing communication issues could enhance their service further.