Customer Feedback on Fast Track Physical Therapy

• Privacy Concerns: One reviewer mentioned an unsettling experience where a transgender person obtained their address through the business.
• Inappropriate Treatment: Some customers felt that their specific treatment needs, such as managing chronic pain, were not adequately addressed.
• Lack of Personalized Care: Feedback suggests that the therapy office focuses too heavily on standardized exercises, which worsened pain for some patients.
• Staff Conduct: Several reviews highlighted unprofessional behavior, particularly from Evelyn, with reports of rude and dismissive communication.
• Inadequate Response to Complaints: Patients felt that their concerns were not taken seriously, with little accountability from management.

• Excellent Customer Service: Bri at the front desk was praised for her compassionate and efficient service.
• Thorough Evaluations: John and Cat were commended for their detailed assessments and personalized treatment plans.
• Effective Treatment: Some patients reported significant improvements in their condition, particularly those recovering from injuries.
• Supportive Staff: The supportive nature of the team, including Siraj, Em, and Liz, was appreciated for their encouragement and assistance.
• Professional Environment: The facility was noted for its cleanliness and the welcoming nature of most staff members.

• Some patients had contrasting experiences, with positive interactions with certain staff members but negative ones with others.
• Feedback highlighted the importance of individualized care, which was met with varying degrees of success.

Recommendations

Customers suggest that Fast Track Physical Therapy could benefit from more personalized care plans that take into account individual health needs and limitations. Improving staff communication and accountability could enhance patient experiences. The facility is recommended for those seeking general physical therapy after injuries, but might not be suitable for individuals with chronic pain management needs.