Customer Feedback Summary

Customer reviews for this business reflect a range of experiences, highlighting both positive and negative aspects. Below are the key points gathered from the feedback:

• Customers have praised Celia Lopez Angel for providing an excellent service experience, describing it as quick, easy, and hassle-free.
• Feedback suggests that the business offers awesome customer service and competitive pricing.

• Several customers have reported poor customer service, noting instances of rudeness from employees and unsatisfactory interactions.
• There are complaints about the business attempting to use used parts for car repairs, raising concerns about the quality of service and trustworthiness.
• Some customers have expressed frustration over communication issues, particularly with adjusters who displayed inadequate English proficiency.
• Difficulty in reaching the business by phone for payment purposes has been mentioned, indicating potential issues with customer accessibility.

Recommendations for Improvement

Addressing the concerns about customer service and communication could enhance the overall customer experience. Ensuring that employees are well-trained in handling customer inquiries and maintaining open lines of communication for payments may help in mitigating negative feedback.