Customer Feedback on Friendly Dental and Dr. Juliet Hananian

• Many customers have expressed long-term trust in Dr. Juliet Hananian, with some having been patients for over a decade.
• Dr. Juliet is praised for her honesty, hard-working ethics, and caring nature.
• She is described as polite, efficient, communicative, and committed to saving teeth rather than opting for extractions.
• The dental team, including the assistants, is noted for being knowledgeable and friendly, contributing to a comforting experience.
• Patients appreciate the clear communication regarding procedures and insurance options.
• Dr. Juliet is recommended highly to others, with many patients overcoming previous dental fears thanks to her approach.

• Some customers have reported negative interactions with the new front office staff.
• Issues include a lack of knowledge about insurance policies, rude behavior, and incorrect billing practices.
• Instances of being hung up on and ignored when clarifying insurance coverage have been mentioned.
• Such experiences have led to the loss of clients despite their satisfaction with the dental care itself.

Summary

Feedback suggests that while Dr. Juliet Hananian and her dental services are highly appreciated for their quality and patient-centric approach, the recent changes in front office staff have introduced challenges. Customers have experienced issues with insurance handling and staff professionalism, which have affected their overall experience at Friendly Dental.