Customer Feedback on Gentle Dental

Customers have shared their experiences with Gentle Dental, highlighting both positive aspects and areas for improvement.

Positive Highlights

• Welcoming Atmosphere: Customers consistently mention the friendly and welcoming nature of the staff, which helps create a comfortable environment.
• Professional and Knowledgeable Staff: The staff, including dentists and orthodontists, are praised for their professionalism and knowledge.
• Ease of Process: Even when customers forgot to complete intake forms, the process was described as easy and hassle-free.
• Trust Restoration: Feedback suggests that Gentle Dental has restored trust in dental care for patients who previously had negative experiences elsewhere.
• Excellent Customer Service: First-time patients report an exceptional experience and commend the accommodating nature of the staff, especially during consultations for braces.

Areas for Improvement

• Sales Tactics: Some customers express concern over frequent upselling, particularly in unnecessary procedures such as fillings on wisdom teeth.
• Cost Concerns: While the quality of work is appreciated, some feedback indicates that the services can be costly.
• Variability in Friendliness: While the support staff is described as very friendly, some customers feel that the dentist could be more personable.

Overall, Gentle Dental is highly recommended for its friendly staff, professional service, and ability to make dental visits comfortable, with some customers suggesting caution regarding upselling practices and costs.