Customer Feedback Summary

• Dr. McGregor is highly trusted and recommended by several patients, who appreciate her professional expertise and the results of her work, particularly with veneers.
• Long-term patients express satisfaction with Dr. McGregor's services and describe her staff as friendly and professional.
• Patients from outside the local area, such as those from LA/Korea Town, are willing to travel to the office in Perris for treatment, indicating a high level of trust and satisfaction.

• Some customers report feeling pressured into unnecessary treatments and describe the staff as pushy.
• Issues with appointment scheduling and delays are common, with reports of long wait times and inflexible policies regarding lateness, despite extenuating circumstances like power outages.
• Accessibility concerns have been raised, particularly for patients with disabilities, with complaints about inadequate facilities for wheelchair users.
• Billing and consent issues are prominent, with accusations of unauthorized procedures being performed and difficulties in resolving billing disputes.

Accessibility Concerns

Feedback suggests that the office may not be adequately equipped to accommodate patients with disabilities, particularly those using electric wheelchairs. There are reports of patients being advised to seek treatment elsewhere due to space constraints.

Billing and Consent Issues

Several customers have expressed dissatisfaction with the office's billing practices, citing unauthorized procedures such as fluoride varnishes, which are typically not covered by insurance for adults. This has led to ongoing disputes and difficulties in communication with the office regarding these charges.

Additional Observations

While some patients are very satisfied with their dental care, others express serious concerns about the office's practices and customer service, suggesting inconsistency in patient experiences. Prospective patients are advised to consider these mixed reviews when choosing this dental office.