Customer Experiences at Healthpointe, Perris

• Customers have reported difficulty in navigating the facility due to unclear suite labeling, causing inconvenience.
• A specific incident involved confusion about knocking on the door, leading to a miscommunication regarding posted signs.

• Feedback suggests that the office staff efficiently manages appointments, with one customer being seen within 10 minutes of arrival despite being early.
• Even when arriving late due to unforeseen circumstances, the medical staff accommodated the customer without requiring a reschedule.

• The front office staff consistently provides excellent customer service, contributing positively to the healing process.
• However, there were instances of poor communication when customers attempted to contact the office for inquiries, leading to dissatisfaction due to extended hold times and lack of follow-up.

Medical Care and Staff

Dr. Jose Morales receives high praise for his professionalism. Customers appreciate his caring, attentive, and patient approach, noting his dedication to patient well-being.

Overall, Healthpointe in Perris is commended for its efficient appointment handling and excellent customer service, though it could improve communication processes to better serve its patients.