Customer Experience Summary

Feedback from customers reveals varied experiences with the carpet cleaning service. Positive reviews emphasize excellent service and results, while a negative review highlights concerns about service transparency. Below are the key points gathered from the reviews:

Positive Feedback

• Customers have mentioned having an "awesome experience" with the service.
• The service is described as having no hidden fees and being very affordable with a flexible schedule.
• Technicians were praised for doing an "excellent job" making carpets look "like new again."
• Quick response to appointments and helpful technicians were noted as positive aspects.
• Recommendations to hire the service again were frequent.

Concerns and Negative Experiences

• One customer expressed dissatisfaction due to perceived dishonesty in service execution.
• Concerns were raised about the lack of transparency regarding the use of chemicals and hot water during cleaning.
• The negative review advises others not to use the service based on their experience.

Recommendations

• Potential customers are advised to communicate clearly with technicians about their service expectations.
• Verifying the use of correct cleaning processes may help ensure a satisfactory experience.