Customer Feedback on Service Experience

• Sandra Davis received praise for her excellent customer service and expertise. Feedback suggests that she takes the time to address all customer concerns and is efficient in her service delivery.

• Issues with appointment management were noted, with customers experiencing delays and a lack of communication at the front desk. The waiting times and missed appointments were a significant source of frustration.
• Concerns were raised about additional fees for obtaining copies of tax returns, with customers feeling that these should be complimentary. There is a call for greater transparency and fairness in service fees.
• Customer interactions over the phone were criticized, particularly with a staff member perceived as overwhelmed and unprofessional. Customers recommended providing additional support to staff to improve service quality.
• Instances of errors in tax filing were reported, leading to financial losses and ongoing issues. Customers expressed dissatisfaction with the lack of accountability and the difficulty in resolving these errors.

Recommendations for Improvement

Feedback suggests the need for improved appointment management, better communication, and supportive measures for staff to enhance customer service. Additionally, addressing fee-related concerns and ensuring accuracy in service delivery can help build customer trust and satisfaction.