Customer Feedback Overview

Feedback from customers provides insights into the quality of service and experiences at various urgent care facilities. These reviews highlight both positive and negative aspects of patient interactions, staff behavior, and overall satisfaction.

Positive Experiences

• NP Susie is commended for her thoroughness, listening skills, and genuine concern, ultimately diagnosing pneumonia accurately.
• A customer appreciated the staff and doctor at iCare Urgent Care for their welcoming attitude, efficient service, and clear communication.
• Dr. Rauser and a male nurse received praise for their exceptional care, compassion, and detailed explanations during a patient's visit.
• The presence of plants in the facility was noted positively by a visitor, contributing to their overall satisfaction and recovery.

Negative Experiences

• There was a failure to send a prescription to the pharmacy, causing inconvenience and inadequate treatment for a customer's daughter.
• Long wait times and lack of WiFi were concerns for a patient with a dog bite seeking urgent medical attention.
• Front desk staff were criticized for being inattentive and unfriendly, impacting the initial impression and experience of visitors.

Recommendations

• Positive reviews suggest seeking care from specific healthcare providers like NP Susie and Dr. Rauser for their attentive and professional service.
• Feedback recommends exploring alternative urgent care facilities for better service and patient care if initial interactions are unsatisfactory.

Overall, while some experiences were positive and highlighted exceptional staff members, there are significant areas for improvement, particularly regarding customer service and communication at certain facilities.